aef365 Privacy Policy

1 Introduction

aef365 ("we", "us", or "platform") provides an online casino and cricket betting service for users in Bangladesh. This privacy policy explains what information we collect when you use our website (aef365.cam) and related services, why we collect it, and how it is stored, used, and kept secure.

This policy applies to all users who visit our website, create an account, manage deposits or withdrawals, play games, or contact our customer support team. By using this site you are considered to have agreed to the terms of this privacy policy. If you disagree with any term, please stop using our platform.

We may update this policy from time to time. For any significant changes we will post a notice on the website and update the "Last Updated" date at the top of the page.

2 Information We Collect

We collect various types of information to improve your experience on the aef365 platform and to provide the right services. This information can be divided into two main categories:

2.1 Personal Information You Provide Directly

When you register an account or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or bank account number — for processing transactions)

2.2 Technical Information Collected Automatically

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type, language, and version
• Operating system information
• Pages visited, session duration, and click patterns
• Referral URL (where you came from before arriving at the site)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

We store your deposit and withdrawal history, betting activity, win and loss records, bonus usage, and details of all financial transactions related to your account. This is necessary for fraud prevention, dispute resolution, and regulatory compliance.

3 How We Use Your Information

We use the information we collect for the purposes listed below:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To process deposits, withdrawals, and gaming services smoothly.
• Identity Verification: To confirm age eligibility (21+) and verify identity.
• Fraud Prevention: To detect and prevent suspicious transactions and account activity.
• Customer Support: To resolve your complaints and questions.
• Service Improvement: To improve the user experience and develop new features.
• Marketing Communications: To send you relevant offers and promotions with your consent.
• Legal Obligations: To comply with applicable laws and regulations.

We never sell your information to third parties. Our data use policy is strictly limited to lawful purposes and we always prioritise the interests of our users.

4 Information Sharing and Disclosure

aef365 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure management, and fraud prevention. These providers work under strict confidentiality agreements and in accordance with our instructions.

4.2 Legal Requirements

If we are required to disclose information due to a court order, a regulatory authority's demand, or any other legal obligation, we will be required to do so.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, the terms of this privacy policy will continue to apply and you will be notified in advance.

4.4 Your Consent

Beyond the cases mentioned above, we will not share your information with any third party without your explicit prior consent.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies that improve your browsing experience and ensure the functionality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and basic functionality.
• Functional Cookies: To remember your preferred language, region, and settings.
• Analytics Cookies: To analyse site usage patterns and improve the experience.
• Marketing Cookies: To display relevant advertisements based on your interests (subject to your consent).

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may affect some basic site functionality, and the login and payment processes may not work correctly.

6 Data Security Measures

aef365 applies industry-standard security measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorised personnel have access to personal information.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-step verification is available to protect your account.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorised access.

However, no method of transmitting or storing information over the internet is 100% secure. We are committed to providing the highest level of protection, and in the event of any security incident we will notify you promptly and take the necessary steps.

7 Data Retention Period

We retain your personal information for as long as it is needed to provide services, fulfil legal obligations, and serve legitimate business purposes.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information is retained for a defined period as required by law.
• Financial Transaction Records: Retained for the period required under financial regulatory rules.
• Technical Logs: Kept for a limited period for security and troubleshooting purposes.

Once the retention requirement ends, we securely delete or anonymise the information.

8 Your Data Rights

You have the following rights regarding your personal information and we respect them:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a structured format.
• Withdrawal of Consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, contact our support team. We will aim to respond to your request within 30 days.

9 Protection of Minors

aef365 is intended exclusively for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We carry out an age verification process at the time of account registration. If we learn that a person under the age of 21 has created an account, that account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please notify our support team straight away.

10 Changes to This Policy

We may update this privacy policy from time to time due to business needs, technological changes, or legal amendments. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email where relevant.
• A prominent notice will be displayed on the site.

Continuing to use the site after changes are made will be considered as your agreement to the updated policy. You are advised to review the latest version at all times.

11 Contact

For any questions, concerns, or requests related to this privacy policy or your personal information, please contact us:

To submit a privacy-related complaint, contact us through any of the channels listed above. We will treat your concern with the highest importance and aim to provide a resolution as quickly as possible.