aef365 Terms and Conditions

1 General Terms and Conditions

These terms and conditions ("Terms") govern the use of the aef365 platform and its related services. aef365 is an online casino and cricket betting platform that provides entertainment services for users in Bangladesh.

In these terms, "we", "our", or "aef365" refers to the authority operating the platform. "You" or "user" refers to any person who accesses, uses, or registers on the aef365 platform.

1.1 Applicability of Terms

These terms apply to all services, products, games, promotions, and any activities on aef365. By accessing or using the platform, you acknowledge that:

• You have read and understood these terms in full.
• You agree to be legally bound by these terms.
• You are at least 21 years of age.
• All information provided in your account is accurate and true.

1.2 Language and Interpretation

These terms are written in English. If any interpretation is required, the interpretation of the aef365 authority will be considered final. If any part of the terms seems unclear, please contact our support team.

2 Account Registration and Eligibility

To create an account on aef365 and use its services, the following eligibility requirements must be met:

2.1 Personal Eligibility Requirements

• You must be at least 21 years of age.
• You must have your own valid identity document.
• A person may create only one account. Creating multiple accounts is strictly prohibited.
• The information provided must be accurate, complete, and up to date.
• You must register in your own name and you may not create an account on behalf of someone else.

2.2 Account Security

It is entirely your responsibility to maintain the security of your account. You must follow the guidelines below:

• Keep your password strong and do not share it with anyone.
• Report any unauthorized access or suspicious activity to us immediately.
• Always log out after logging in from a public or shared device.
• Contact us if you notice any unusual activity on your account.

2.3 Identity Verification (KYC)

aef365 reserves the right to verify the identity of users when required. If verification is needed, we may ask you to submit the following documents:

• A copy of your National Identity Card (NID) or passport.
• A utility bill or bank statement as proof of residence.
• Proof of ownership of the payment method.

Withdrawal requests may be held until verification is complete.

3 Age Verification and Responsible Gaming

aef365 is highly committed to protecting minors from gaming. Our platform is only for persons aged 21 or above.

3.1 Age Limit

At the time of registration, you must confirm that you are at least 21 years of age. If you register by providing false information, the account will be closed immediately and deposited funds may be forfeited.

3.2 Responsible Gaming

aef365 is committed to responsible gaming. We believe that gaming is a form of entertainment and should never be a source of income or a solution to financial problems.

• Do not bet beyond your means.
• Avoid placing more bets to recover losses.
• If signs of a gaming problem appear, take a break immediately and seek help.
• You can find detailed guidance on our Responsible Gaming page.

4 Deposit and Withdrawal Policy

Financial transactions on aef365 are conducted safely and transparently. All transactions are secured by SSL encryption.

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Deposited funds are generally added to the account instantly.
• If a technical issue occurs during a deposit, contact us immediately.
• Funds deposited to the account may only be used for gaming and betting purposes.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made via the same method used for the deposit.
• Account verification must be completed before a withdrawal can be made.
• If there is an active bonus wager, it must be completed before withdrawing.
• aef365 reserves the right to hold withdrawals in the event of any suspicious transaction.

4.3 Transaction Security

All financial transactions are completed through our secure payment gateway. Under no circumstances will we ask for your payment account PIN, password, or OTP. Do not share such information with anyone.

5 Bonus and Promotion Terms

aef365 offers bonuses and promotions for users. However, each bonus and promotion has its own terms that must always be followed.

5.1 Welcome Bonus

New users will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳8,000. The terms for this bonus are:

• A minimum deposit of ৳200 is required to receive the bonus.
• Example: Deposit ৳1,000 and receive a bonus of ৳2,000, giving a total balance of ৳3,000.
• Example: Deposit ৳10,000 and receive a bonus of ৳8,000, giving a total balance of ৳18,000.
• The bonus has a 25x wagering requirement.
• The bonus funds can be used to play any game.
• The bonus balance cannot be withdrawn until the wagering requirement is completed.

5.2 General Bonus Policy

• Each promotion is valid for a specific time period. The bonus will be cancelled after the time period ends.
• Bonuses are only provided to valid accounts.
• If bonuses are claimed for multiple accounts from the same device or IP address, both accounts may be closed.
• If bonus misuse is suspected, aef365 reserves the right to cancel the bonus and review the account.
• Promotion terms may change. Always check the promotions page for the latest information.

5.3 VIP Program

The aef365 VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.7% weekly cashback.
• Gold: Up to 1.0% weekly cashback.

VIP tier is determined based on the user's overall activity, and users can advance to higher tiers.

6 Gaming Rules

All games and betting activities on aef365 are conducted according to the following rules:

6.1 Sports Betting Rules

• Read the rules for the relevant event carefully before placing a bet.
• A bet once confirmed cannot be cancelled or changed.
• If an event is postponed or cancelled, the bet will be cancelled and funds will be refunded.
• Betting is available on various sports including cricket, football, and kabaddi.
• Odds may change during live betting.

6.2 Casino Game Rules

• Each casino game has its own rules which can be viewed within the game.
• If a game is interrupted due to a technical error, that round may be cancelled.
• The aef365 server record is final on the outcome of games.
• All games are conducted fairly and without bias (fair play guaranteed).

6.3 Technical Issues

aef365 is not responsible for any losses caused by internet disconnection, device failure, or other technical issues. However, our support team will assist you in such situations.

7 Prohibited Activities

The following activities are strictly prohibited on the aef365 platform. Violating these prohibitions will result in account closure and legal action if necessary:

7.1 Fraud and Deception

• Creating or operating an account using false information.
• Creating multiple accounts to claim bonuses repeatedly.
• Operating an account using someone else's identity.
• Exploiting any error or bug in the game system to gain an unfair advantage.
• Participating in games using automated software, bots, or other such technologies.

7.2 Money Laundering

aef365 follows a strict policy against money laundering. Any suspicious financial activity will be reported to the relevant authorities immediately. Using the platform as a means of money laundering is strictly prohibited.

7.3 Other Prohibited Activities

• Harassing or threatening other users.
• Attempting to hack or breach the platform's security systems.
• Using a third party's credentials without their permission.
• Impersonating company employees.
• Conducting illegal activities through the platform.

8 Account Suspension and Closure

8.1 aef365's Rights

aef365 reserves the right to suspend or close any account without prior notice in the following circumstances:

• In case of a violation of these terms and conditions.
• If fraud or deception is suspected.
• If money laundering is suspected.
• If the user's information is found to be false or incorrect.
• If evidence of multiple account use is found.
• For security verification or investigation purposes.

8.2 User's Right to Close Account

You may close your account at any time. To close your account, contact our support team via live chat or email us at [email protected].

Before closing your account, you will be given the opportunity to withdraw your remaining balance, provided that no active wagers are pending.

8.3 Self-Exclusion Feature

aef365 offers a self-exclusion feature to help prevent gaming addiction. If you feel you need to take a break from gaming for a set period, please contact us. For more details, visit the Responsible Gaming page.

9 Privacy and Data Protection

aef365 places the highest importance on the privacy of your personal information. How your information is collected, used, and protected is described in detail on our Privacy Policy page.

9.1 Data Collection

We collect your information for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service.
• Ensuring platform security.
• Fulfilling legal obligations.

9.2 Data Protection

We keep your information secure using industry-standard SSL encryption and other security technologies. Your information is not sold to third parties.

10 Limitation of Liability

aef365 bears no responsibility for the following:

• Financial losses resulting from a user's gaming or betting.
• Games being interrupted due to internet connection issues.
• Problems caused by errors from third-party service providers.
• Losses caused by issues with the user's own device.
• Service interruptions due to unexpected technical failures.

We always strive to provide the highest quality service. If any issue arises, our 24/7 live chat support will be there for you.

11 Changes to Terms

aef365 reserves the right to change, amend, or update these rules and terms and conditions at any time. In the event of changes:

• All changes will be published on this page and the "Last Updated" date will be updated.
• For significant changes, an attempt will be made to notify users via email or other means.
• Continued use of the platform after updated terms and conditions are published will be considered as agreement to the new terms.
• If you do not agree to the new terms and conditions, you must stop using the platform and close your account.

It is your responsibility to regularly check this page and stay informed about updates.

12 Contact and Support

If you have any questions or need clarification about these rules and terms and conditions, please contact our support team. Our team is available 24 hours a day, 7 days a week.

• Live Chat: 24/7 live chat support (in Bengali) is available directly on the platform.
• Email: [email protected]

For more information, visit our FAQ page where answers to common questions are provided in Bengali.